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Please return your order in its original condition within 30 days as follows:

Step 1 - Email us at cs@buytec.co.uk to get authorisation for your return (or simply reply to your order confirmation email) IMPORTANT: PLEASE DO NOT RETURN YOUR ORDER WITHOUT RECEIVING PRE-AUTHORISATION

Step 2 - Enclose a copy of your invoice together with your order

Step 3 - Send back to:

Buytec Returns
PO Box 3547

Once your item has been received back to our Returns Department a refund or exchange will usually be processed within 5 working days. You will be notified by email when your refund or exchange has been processed.

For an exchange order please enclose a note with the product you require and we will swap the order for you upon receipt of the original order.

Please kindly be advised also that if you returning an Apple device, you must sign out of icloud and remove any password before sending the order back.

If you have any questions regarding your return please call us on 0333 012 4052 or email at sales@buytec.co.uk

Thank you, Buytec Team